Privacy Policy

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1. Who We Are

Business Name: Eco Tech Electrical Contractors
Email: info@propertycertexperts.co.uk
Website: https://propertycertexperts.co.uk

If you have any questions about this policy or how your data is handled, please contact us using the details above.

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2. Information We Collect

We may collect and process the following types of personal information:

• Full name

• Email address

• Phone number

• Property address

• Billing and payment details

• Service and booking details

• Communication history

• IP address and website usage data

• Any other information you voluntarily provide via contact forms, bookings, or emails

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3. How We Use Your Information

We use your personal data to:

• Provide and manage our electrical, gas, fire safety, and certification services

• Process bookings, payments, and invoices

• Communicate with you regarding appointments, reports, and certificates

• Issue compliance certificates and documentation

• Improve our website and customer experience

• Comply with legal and regulatory obligations

• Prevent fraud and ensure site security

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4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity – to perform services you request

• Legal obligation – to comply with regulatory requirements

• Legitimate interests – to operate and improve our business

• Consent – where you have explicitly provided it

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5. Sharing Your Information

We do not sell or rent your personal data.

Your data may be shared only with:

• Qualified engineers and contractors working on your service

• Payment processors (e.g., Stripe, PayPal, WooCommerce)

• Regulatory bodies where required by law

• IT and website service providers for system maintenance

All third parties are required to handle your data securely and lawfully.

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6. Data Retention

We retain personal data only for as long as necessary:

• Service and certification records: as required by law

• Financial records: up to 7 years (HMRC compliance)

• Marketing communications: until you unsubscribe

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7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise any of these rights, contact us at info@propertycertexperts.co.uk.

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8. Cookies and Tracking

Our website may use cookies to:

• Improve website functionality

• Analyse website traffic

• Enhance user experience

You can manage or disable cookies through your browser settings.

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9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

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12. Contact Us

If you have any concerns or complaints regarding data protection, please contact:

Eco Tech Electrical Contractors Ltd

444 Ripple Road, Barking, IG11 9RU

Email: info@propertycertexperts.co.uk

Phone: 02036335557