Refund Policy
🔒 Our Commitment to Fairness & Transparency
At Eco Tech Electrical Contractors Ltd, we pride ourselves on delivering compliant, high‑quality electrical and fire‑safety services. Your satisfaction and peace of mind are central to how we operate.
This Refund Policy explains when refunds may be issued and how we handle disputes in a fair, transparent manner.
Services Covered by This Policy
This policy applies to all services provided by Eco Tech Electrical Contractors Ltd, including:
Electrical installation, repair,and maintenance
EICR inspections and certification
Fire alarm installation, testing, and servicing
Emergency lighting installation and testing
Landlord safety compliance services
Any additional services agreed in writing
Non‑Refundable Services
Because our work involves labour, time, travel, and compliance documentation, the following are non‑refundable once delivered:
-
Completed electrical or fire‑safety
work
-
Issued certificates (EICR, Fire Alarm Certificates, Emergency Lighting Certificates, etc.)
-
Call‑out fees
-
Diagnostic or fault‑finding visits
-
Materials purchased specifically for your job
Once a certificate is issued or work has been carried out, refunds cannot be offered.
When a Refund May Be Considered
A partial or full refund may be issued if:
-
Work has not yet started
-
Materials have not yet been purchased
-
You cancel within the agreed cancellation window
-
A genuine error has occurred on our side (rare, but we stand by our integrity)
Refunds are assessed case‑by‑case and approved at management discretion.
Cancellations:
Domestic Customers
- Cancellations made 24 hours before the appointment may be eligible for a refund (excluding admin fees).
- Cancellations made within 24 hours may incur a call‑out or cancellation charge.
Commercial Clients
- Cancellations must be made 48 hours in advance.
- Late cancellations may incur labour and scheduling fees.
Quality Guarantee
If you believe the work completed is not up to standard:
- We will inspect the issue free of charge
- If the fault is related to our workmanship, we will rectify it at no cost
- If the issue is unrelated (e.g., new faults, third‑party interference, or property conditions), standard charges apply
We do not offer refunds for issues outside our control.
How to Request a Refund
To request a refund or raise a concern, please contact us:
Eco Tech Electrical Contractors Ltd
444 Ripple Road, IG11 9RU
020-36335557
Email: [your email]
Phone: [your number]
Please include:
Your name
Property address
Job reference or invoice number
Reason
for your request
Any supporting photos or documents
We aim to respond within 2 business days.
Legal Compliance
This policy is designed to comply with:
-
UK Consumer Rights Act 2015
- Electrical and fire‑safety regulatory requirements
- Industry best practices for NICEIC‑approved contractors
Updates to This Policy
We may update this policy periodically to reflect changes in legislation or business processes. The latest version will always be available on our website.
If you want, I can also create:
- A Terms & Conditions page
- A Privacy Policy
- A Complaints Procedure (very good for trust and compliance)
- A Cancellation Policy
- A Guarantee / Warranty page
Just tell me which one you want next.
Regulatory Compliance:
All services are delivered in accordance with UK electrical and fire‑safety regulations, including BS 7671 and the Consumer Rights Act 2015. Compliance and safety are at the core of everything we do.
This reinforces your authority and professionalism.
Written by: Shashi Pal
Position: NICEIC Approved QS
Qualification: JIB Gold Card
Last updated: 10May 2026
Policy Notice:
This Refund & Returns Policy outlines the terms under which refunds may be issued for services provided by Eco Tech Electrical Contractors Ltd. By booking a service, you agree to the conditions stated on this page. If you require clarification, please contact our customer service team before making a payment.