Refund Policy

01Services covered

This policy applies to electrical installation, repair and maintenance; EICR inspections and certification; fire alarm installation, testing and servicing; emergency lighting; landlord safety compliance services; and additional services agreed in writing.

02Services that are generally non-refundable

Because completed work involves labour, time, travel and compliance documentation, the following are generally non-refundable once delivered:

• Completed electrical or fire-safety work.
• Issued certificates, including EICR, fire alarm and emergency lighting certificates.
• Call-out, diagnostic or fault-finding visits.
• Materials purchased specifically for your job.

Once a certificate has been issued or work has been carried out, a refund will not normally be available, subject to your statutory rights.

03When a refund may be considered

A partial or full refund may be considered where:

• Work has not yet started.
• Materials have not yet been purchased.
• You cancel within the agreed cancellation window.
• A genuine administrative or service error has occurred on our side.

Requests are assessed case by case and any decision will consider the agreed service terms, work already completed and applicable consumer law.

04Cancellations

Domestic customers: cancellations made at least 24 hours before the appointment may be eligible for a refund, excluding agreed administration costs. Cancellations within 24 hours may incur a cancellation or call-out charge.

Commercial clients: cancellations should normally be made at least 48 hours in advance. Late cancellations may incur labour, travel or scheduling costs reasonably already incurred.

05Quality guarantee

If you believe completed work is not to the agreed standard, contact us promptly. We will inspect the issue without charge. If the problem is caused by our workmanship, we will take reasonable steps to rectify it at no additional labour cost.

Charges may apply where the issue results from a new fault, third-party interference, alteration by another contractor, misuse or pre-existing property conditions.

06Inspection results, certificates and payment

Findings, observations, remedial items and coding form part of the official inspection report or certificate. Unless agreed otherwise in writing, certificates and final compliance documentation may be released after payment for the relevant inspection or completed service has been received.

07How to request a refund or raise a concern

Contact us as soon as possible and include your name, property address, job reference or invoice number, reason for the request and any supporting photographs or documents. We aim to respond within 2 business days.

08Legal compliance

This policy is intended to operate alongside applicable UK consumer protection law, including the Consumer Rights Act 2015, and relevant electrical and fire-safety requirements. Nothing in this policy removes or limits rights that cannot legally be excluded.

09Updates to this policy

We may update this policy to reflect changes in legislation, services or business processes. The latest version will be published on this page.