Terms & Conditions

01Services

We provide electrical, gas-safety, fire-safety, EPC, inspection, testing, certification and compliance services across London and surrounding areas. Services are carried out by qualified or competent personnel appropriate to the work and in accordance with applicable UK regulations and industry standards.

02Bookings and payments

• All bookings are subject to availability.
• Payment or a deposit may be required at the time of booking.
• For remedial or corrective work, a 40% upfront payment may be required, with the remaining balance payable after completion and before certificates or final compliance documents are released.
• Prices may change unless confirmed in writing.

03Cancellations and refunds

• Cancellations made within 24 hours of payment may be eligible for a refund, subject to the agreed service terms and applicable consumer law.
• Refunds, where approved, are normally processed within 15 working days.
• A £50 call-out or cancellation charge may apply where the customer is unavailable, does not answer, does not provide access or does not open the property.

Further details are set out in our Refund Policy.

04Additional charges and scope changes

• Parking and congestion charges, where applicable, are not included unless confirmed in writing.
• Additional work outside the original scope will be quoted and approved before proceeding where reasonably practicable.
• Materials purchased specifically for the job may be chargeable if a booking is cancelled after purchase.

05Access and customer responsibilities

Customers must provide clear and safe access to the property, ensure required utilities are available and disclose known hazards, restrictions or relevant property information. Failure to provide access or safe working conditions may result in additional charges or a cancelled visit.

06Certification and inspection results

• Certificates are issued only after the relevant work or inspection is completed.
• Unless agreed otherwise in writing, full payment must be received before certificates or final compliance documentation are released.
• Certificates and reports reflect the condition of the installation or premises at the time of inspection only.

07Limitation of liability

We are not liable for pre-existing faults or defects, damage caused by third parties, or issues arising after inspection through alteration, misuse, lack of maintenance or changed conditions. Subject to any liability that cannot legally be excluded, our total liability is limited to the value of the service provided.

08Compliance and regulations

Work is carried out with reference to applicable requirements, which may include:

• BS 7671 Wiring Regulations
• Building Regulations, including Part P where applicable
• Gas Safety (Installation and Use) Regulations
• Relevant fire-safety legislation and guidance

Where required, work may be subject to notification to a local authority, scheme operator or other regulatory body.

09Website use

• Website content is provided for general information only.
• We do not guarantee that content is complete, current or suitable for every purpose.
• Content may not be copied, reproduced or reused without written permission.
• We may update or modify website content at any time.

10Data protection

Personal data is processed in accordance with the UK GDPR, Data Protection Act 2018 and our Privacy Policy. We do not sell personal data and share it only where needed to deliver services or comply with legal obligations.

12Governing law

These Terms & Conditions are governed by the laws of England and Wales. Subject to any applicable consumer dispute rights, disputes fall under the jurisdiction of the courts of England and Wales.